We are currently seeing a small number of servers where access remains restricted following the recent cPanel vulnerability.
In these cases, we do not yet have the level of access required to complete remediation directly. Our current recommendation is to restore the affected server(s) from the last known good backup taken before 30 April 2026, where available. This approach provides the quickest and safest path to full recovery.
Our support teams are, of course, on hand to assist customers wherever possible, including advising on restore options and next steps.
Please be aware that response times may be slightly longer than usual as we continue to work through a high volume of related tickets. We appreciate your patience and understanding while we progress through the queue.
Further updates will be provided as the situation develops.
cPanel