As part of our commitment to quality and continual improvement, iomart
will be carrying out planned work on 30/06/25. The work will be an
upgrade to the SAN Operating Environment (OE).
What will happen?
There will be an upgrade to the SAN Operating Environment on 30/06/25,
during the maintenance window 23:00 to 03:00 (UK Time)
When will the work be carried out?
The maintenance work will begin at 23:00 (UK Time) on 30th June and last
until 03:00 (UK Time) on 1st July.
Who will be completing the work?
Dell EMC support will complete all of the work remotely.
Will I experience downtime?
No downtime is expected but as with any upgrade or maintenance work,
there are risks present. To mitigate these risks the Dell SAN system is
an active/active system and the partner service processor will take over
the tasks of the upgraded service processor during the reboot that is
required once the firmware has been applied. All storage paths to each
storage processor are also served via redundant storage fabrics. Iomart
have also established the readiness for the upgrades and will perform a
health check before commencing. In the unlikely event of a firmware
upgrade failure, the firmware will not be installed and the system will
remain as is.
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