How to Open and Reply to a Support Ticket

There are multiple ways to get in touch with our Support team, the best way to get the answers you need is to create a ticket, this can be done multiple ways;

Via Email:

You can create or respond to tickets by emailing from your registered email address. It's important to note that if you use an email that is not associated to your account, it will be rejected, we cannot authorise work on a service from an unauthorised email address. 

From the Dashboard:

You can create a new ticket from our Dashboard by clicking "Create new", alternatively you can reply to existing tickets from the same panel by clicking the "reply" arrow, close one by clicking the "X", or flick between tickets using the navigator on the right-hand side.

Via the Side-bar:

If you don't have an account with us, or aren't on the dashboard, you can also create a ticket by clicking "Support - Open New Ticket" .


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